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e-export apps.
Service Deliver Maximum System Benefits |
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| Account Management |
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| e-export apps. views its relationship with its customers as a business partnership. We assign an account manager to each customer implementation. Your account manager will contact you regularly to verify your satisfaction with our software and our people. |
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| Implementation Planning |
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| While most companies only contend with system implementation every ten to twelve years, e-export apps does it every day. Our full range of implementation planning and management services ensure that any challenges along the way are dealt with swiftly and with expertise. |
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| Education and Training |
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| e-export apps. believes that business system education and training must go beyond simply showing how to use the system. It should also include an explanation of the business reasons behind the functionality. e-export apps. offers business system education and end-user training for all components of the system. |
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| Manufacturing Consulting |
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| e-export apps. understands that you expect much more than a new interface for the same old results. You expect improved performance. Our experienced manufacturing consultants will guide you through the implementation, and explain how the software works in your environment. They'll help you use e-export apps. to achieve your bottom-line business objectives with e-export apps. |
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| Technical Consulting |
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| Our Microsoft certified–consultants have the technical expertise to recommend the best possible hardware and network configuration for your e-export apps. system. They can help you tune the system to make sure it operates at optimum performance. |
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| Customization |
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| Although e-export apps. was designed specifically for manufacturers of capital equipment, e-export apps. understands that as a custom manufacturer, you may have unique processes that give you a competitive advantage. To help you maintain this advantage, e-export apps. can customize your application to meet your needs. |
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| Integration Services |
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| e-export apps. will assist you with the data conversion process, and provide the technical expertise to integrate any required third-party hardware and software with your e-export apps. system. |
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| An implementation methodology focused
on your business objectives |
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| e-export apps. will personalize its implementation strategy to the needs of your business. An eight-stage implementation process insures that components most important to your bottom line are up and running first. |
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| 01. |
Project Kickoff |
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It all begins at a formal meeting with your e-export apps implementation team. You'll discuss the business reasons for selecting a new system, and your objectives and timeframe for the implementation. |
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| 02. |
Orientation |
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A detailed education session to explore e- financial apps. capabilities in-depth. |
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| 03. |
Detailed Planning |
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You'll review the results of the orientation session, and develop a detailed implementation plan, including specific tasks, personnel assignments, and milestones. Your consultant will be available throughout this period to help you manage the project. |
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| 04. |
Conference Room Pilot |
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As you use the system to process an order from beginning to end, your implementation team and functional managers can see the overall flow of the system and review its effectiveness at processing your data. |
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| 05. |
Production Pilot |
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By processing your actual data through e-export apps you can ensure that all procedures have been properly mapped to the system, and that the data conversion is accurate and appropriate. Completion of the production pilot verifies that you are ready to go live with the system as soon as the users are trained. |
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End-User Training |
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Our training goes beyond simply teaching users which keys to hit, but includes an explanation of the business reasons for new procedures and the benefits, including hands-on exercise with real data familiar to the users. |
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Go Live |
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This is the time when you turn off your old system and begin to run your business with e-export apps Your e-export apps consultant will be right there by your side, ensuring that everything runs smoothly for this important event. Should any unforeseen issues arise, your consultant will address them immediately. |
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| 08. |
Post-Implementation Review |
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After you have been using the system for several months, your consultant will return to meet with you. Together you'll evaluate how you are using the e-export apps system, and identify and correct inefficient procedures or processes. The improvements achieved with e-export apps will also be compared against baseline measurements. |
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| Product Support Center |
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| Help Desk |
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| The e-export apps. Help Desk is available via telephone, fax or email. e-export apps. can also dial into your system remotely to resolve any problems without the need for onsite consulting expenses. Unlike most support organizations, e-export apps uses a "touch and hold" method rather than a "front line-back line" method. This means that your initial e-export apps contact person will manage your issue all the way through to its resolution. You won't waste time communicating your issue repeatedly as it is handed off from one level to another. |
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| Maintenance Releases |
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| A maintenance release updates an existing, released version of the software. Most support calls that require development work, such as bug fixes, will be resolved by a maintenance release. Maintenance releases are available on a regular basis to current customers from our secure e-export apps site. |
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| Self-Help Services |
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| In addition to maintenance releases, you can also access a list of frequently asked technical and user questions on the e-export apps site. |
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